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Our Services

WellNow

Custom Lux Hair Studio 

10 Orchard Rd. Floor 2, Suite #14  Lake Forest, CA 92630, USA

714.214.7552

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Our Commitment to Time & Respect

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At WellNow, we are committed to providing every client with a dedicated, unhurried, and exceptional experience. To honor this commitment for everyone, we strictly adhere to our appointment schedule. Your appointment time is reserved exclusively for you.

I understand that plans change and life can be unpredictable. To ensure I can provide the best service to all my guests, please review my late and  cancellation policy.

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Cancellation Policy: 

I require at least 48 hours notice to cancel and 24 hours to reschedule an appointment. This allows me time to fill that appointment slot.

 

Cancellations accepted up to 48 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged $50 booking fee or deposit forfeiture on all color, smoothing and extension services. ​
 

Late Policy

We understand that life happens. If you are running late, please call or text us immediately at 714.214.7552

  • Grace Period: A 9-minute grace period is provided for unexpected delays.

  • 10–15 Minutes Late: If you arrive 10–15 minutes after your scheduled appointment time, we will do our best to accommodate you within your remaining reserved time. Please note that your service may need to be adjusted or abbreviated to avoid delaying the next client, and the original service price will remain in effect.

  • 15+ Minutes Late: Arrivals more than 15 minutes past your appointment time can be deemed as "late cancellation" and will result in cancellation policy applying if service cannot be performed in remaining reserved time. You may also need to reschedule your appointment to avoid disrupting the service schedule and the experience of other clients. In this case, our Cancellation Fee (see above) will apply.

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